How do I reset my password?
View this step-by-step tutorial if you need assistance reseting your password.
How fast does my internet connection have to be?
A fast and reliable broadband internet connection is required. For streaming content, your download speed must be at least 1.5mbps or 5mbps for optimal or HD video quality.
How can I test my internet speed?
There are many free tools available online to test your internet speed, including SpeedTest.net. For streaming content, your download speed must be at least 1.5mbps, or 5mbps for optimal or HD video quality.
Other tips for internet issues:
If you are using Wifi, you can try connecting to the internet with a hard-wired connection.
Close other applications on your device and disconnect other devices using the same WiFi network.
Reset and/or turn off and restart your modem and/or router.
Move your devices closer to your WiFi router.
Check your internet browser:
If you are having problems in one browser (Chrome, Firefox, Internet Explorer or Safari), try a different one.
Clear browser cache and/or close & restart your browser.
Close other tabs in your browser.
Update your internet browser to the latest version.
Update Adobe Flash to the latest version.
Update your device's operating system (OS) to the latest version.
Can I watch the stream on my TV?
If your computer is already connected to your television, you should be able to view the stream on your television.
For Chromecast, make sure you are accessing the stream through your Chrome internet browser. Once the video is loaded on your computer, click "View" in the navigation bar of Chrome and then click on "Cast." A small window should show up called "Cast Tab" on the right corner of your browser page and the name of your connected television should be listed there. Click the name of your TV and the video should show up on your television.
If you have Apple TV, learn how you can use AirPlay to stream content to your television from an Apple device such as computer or iPhone cast here.
The subtitles disappear when I use AirPlay, how can I see the subtitles on my TV?
When you stream something from another device like iMac or iPhone to your Apple TV, the subtitle setting on your original device is disregarded the moment of the switch for that movie. In order to turn on the captions on your TV, swipe down during playback on your Apple TV during playback to get to the information window with chapters, subtitle options, and audio options. Changes there should be immediate.